Installation & commissioning
Review site preparation, electrical supply, machine layout and the initial folding setup. Confirm any on-site arrangements before scheduling.
Installation · Training · Maintenance
Technical Support for Paper Folding Machines
Get help with installation, machine setup, operation and maintenance. Start with your model and the issue you need to resolve so our team can review the right equipment and configuration.
After-sales assistance
Support for setup and daily operation.
Installation, commissioning, operator training and maintenance are part of the company’s service offering. The scope and delivery method are agreed for your equipment and location.
Operator training
Discuss feeding, folding settings, changeovers, detection functions and routine checks for the delivered configuration.
Operation & maintenance
Provide the operating conditions, symptoms and relevant machine details so the team can review maintenance or adjustment questions.
Machine documentation
Request the operating or maintenance information for your model and configuration. Include the serial number to help identify the equipment.
Before you contact us
Include these details in your support request.
Clear information helps the team distinguish a stock or setup question from a machine issue. Use the checklist below to prepare your message.
Request technical support- Machine identification
- Model, serial number and a photograph of the machine nameplate.
- Delivered configuration
- Feeder, folding stages, delivery equipment and any installed options.
- Issue & operating conditions
- What happened, when it started, whether it repeats, and any displayed error message.
- Paper & fold settings
- Sheet size, paper weight, fold pattern, operating speed and recent setup changes.
- Photos or video
- A clear view of the relevant assembly, finished samples or error display. Email attachments to the service team.
- Contact & location
- Company, country, contact person and a suitable way to reach the operator or engineer.
Contact and review
How to start a support request.
Use the existing inquiry form or contact the factory by email. Select Technical Support so the purpose of your message is clear.
- 01
Describe the equipment & issue
Send the machine identification, symptoms and operating conditions. Include photographs or video by email where useful.
- 02
Review with the technical team
The team reviews the information and may ask for further machine or sample details before recommending the next step.
- 03
Agree the assistance required
Confirm the appropriate guidance, training or service arrangement, including any charges, travel and scheduling where applicable.
Follow the supplied operating instructions. Stop the machine before accessing guarded areas; inspection and maintenance should be carried out by suitably trained personnel. Do not bypass safety devices.
Reference material
Find the right reference.
General guides complement the instructions for your delivered machine. Request model-specific documents from the team.
Common questions
About service and support.
What information should I send first?
Send the model, serial number, delivered configuration, issue description and any error message. For folding-quality questions, include the paper stock, fold settings and photographs of the finished sample.
Is installation and operator training available?
The company provides installation, commissioning and operator-training services. Confirm the scope, location, timing and any associated costs with the team for your project.
Where can I request a machine manual?
Contact the team with your model, serial number and configuration to request the relevant operating or maintenance information. General videos and guides are available through the site’s reference links.
How are warranty and on-site service terms confirmed?
Refer to the quotation and order documentation for the applicable warranty and service terms. The team can confirm support scope, any chargeable work and on-site arrangements for your equipment.
Contact the team
Need help with your SPEED machine?
Have the model and serial number ready. Describe the issue and include the paper and fold settings when they are relevant.